Service Desk Analyst

Hybrid Regime

Fox IT is a Portuguese consulting company that is, for the 2nd consecutive year, in the TOP of the 5% best SMEs in Portugal. Our Mission is to bring a new approach to the IT market, promoting a fairer exchange between us, our consultants and our customers. 


We are looking for a Service Desk Analyst to join our team.  


Key Responsibilities/actvities:  

  • Experienced in resolving end user incidents and requests
  • Communicate and collaborate with Service Desk escalation technicians and engineers

      to solve  

  • Document time and notes in each service ticket as the work is happening. 
  • Work with and follow up with vendors and partners concerning their product and

      service issues 

  • Troubleshoot and resolves issues following company standards and industry best


  • Identify issues that should be recorded in a global and client specific knowledgebase



  • College diploma or University degree in the field of Computer Science or equivalent 
  • 2-3 years working in a support, service, or Tier 2 service desk role 
  • Exceptional Windows 8,10 Operating System troubleshooting and configuration 
  • Exceptional MS Office Suite including Office 365 installation and administration, configuration, and troubleshooting required  
  • Active Directory Administration 
  • Experience working a service desk ticketing system (ConnectWise, Jira etc) 
  • Exceptional NTFS Administration required 
  • Citrix & VPN administration & troubleshooting required 
  • Experience troubleshooting Microsoft Distributed Name Space (DFS) 
  • Experience troubleshooting Group Policies, DNS 
  • Experience troubleshooting file and print services 
  • Desktop software installation, configuration, and troubleshooting 
  • Strong MDM Support and administration required  
  • Experience with Avaya voice administration 
  • Experience with Enterprise Antivirus and Spyware software 
  • macOS experience a plus 
  • Fluent English 
  • Availability to have training in Manchester 


What we offer: 

  • Hybrid Regime  
  • 26 days of vacation 
  • Health insurance. 
  • Training  
  • Opportunity to develop your career 


Take the Leap! 



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Fox IT