ServiceNow L3 developer

FOX IT is a Portuguese IT consulting company, ranked for the fifth consecutive year among Portugal’s top 5% SMEs and, for the first time, in the sector’s national Top 10. We promote a fairer IT market for clients and consultants. Our Happy at Work certification reinforces our commitment to people.

We’re seeking for a ServiceNow L3 developer to join an innovative and International project.

Project: We are looking for a ServiceNow L3 developer, Technical Analyst, Release Coordinator who has between 3-7 years of experience with ServiceNow development, platform architecture, in a multi-module environment.

Requirements:

• 3 - 7 years' experience as Tooling Engineer or in a similar role

• Should be a problem solver with excellent communication skills - Hands on experience in system integrations and process automations (Workflow Data Fabric)

• Strong experience in Web Service Integration using REST and SOAP

• Strong experience in Directory Service Integration (Active Directory, AzureAD, LDAP, etc.)

• Strong experience in PowerShell, JavaScript, Ansible, Terraform, Python, XML, databases, SQL, etc.

• Strong experience with ITSM/ITOM required.

• Exposure to other modules like HRSD, CSM are good to have.

• Exposure to Kubernetes, Docker Swarm, ServiceNow Orchestration, AWS EKS, AKS, etc.

• Experience using software development tools / IDEs

• Experience using code repositories

• Good understanding of ITIL framework

• Good reporting skills

Key Responsibilities:

• Drive automation efforts targeting application support activities, deployments, health checks, monitoring and alerting activities, etc.

• Support automation, orchestration and integration initiatives based on ServiceNow

• Develop enhancements in coordination with offshore managed service team. It includes (but not limited to) creating requests, update forms, customize portal, customize process workflow

• Collaborate with Application Users/Operations Teams to understand requirements, use cases and transform them Self Service options

• Investigate and rollout ServiceNow feature: ATF, virtual agents, …

• Support ServiceNow upgrade

• Coordinate release of enhancements: make sure release is developed and test on time, with good quality

• Ability to create custom support tools aimed at automating production processes

• Generate metrics, reports, etc.

• Provides documentation for maintaining/repairing automation scripts

Soft-skills

• Collaborative & firm interaction capacity with Partners (Offshore, nearshore, onsite), IS internal teams (Infrastructure & Business Solutions) and Business teams.

• Self-driven

• Documentation ServiceNow Developer Certification

• Preferred Language: English Fluent, French (nice to have)

Required skills: Cloud Platform, REST API, SOAP Apis, ITIL, SERVICENOW, Release Management

Regime: Hybrid (2 days onsite) in Lisbon.

What we offer:

• 26 days of vacation

• health insurance

• 50€ as a birthday bonus

• Training

• Opportunity to develop your career

Take the Leap, Join Us!